Patient Information

What to Expect at a Veterinary Appointment

When you know what you can expect at your first appointment, the process will be much smoother for both you and your animal companion. 

Our Pet Care Philosophy

We are proud to serve animal owners in Fairfield, NJ. Our team is dedicating to giving you and your pet high-quality veterinary care and services.

We are passionate about client education, preventative care, and providing first-rate emergency care to cats, dogs, birds, reptiles, rodents, and other exotic companion pets in Fairfield, NJ, Essex County, and surrounding areas.

Hospital FAQs

To get more information about our office policies, payment methods, and appointment scheduling, see our hospital FAQs below.

• What types of payment options are available?

  Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.

• Are there payment plans available for my pet’s care?

  We are pleased to offer you CareCredit as a financing option. They can provide you with an easy application process that will give you results in minutes.

• Will I be provided with an estimate of costs?

  We will give you an estimate in good faith for the cost of our services before providing your pet with treatment. However, unforeseen circumstances could arise that impact your final bill.

  We'll always explain our written estimate with our clients before they leave our facility, and require a deposit based on our estimate before providing any additional treatments.

• Should I call ahead to book an appointment?

  Yes, please contact us in advance to schedule an appointment to make sure we have space in our schedule to see your pet.

  If your pet requires emergency care during our normal business hours, please call us immediately.

  Book Your Next Appointment

• What is your appointment cancellation policy?

  If you must cancel or reschedule your appointment, please inform us as soon as possible, so we can give the space in our schedule to other clients.

• Where are you located?

  Our veterinary animal hospital is located at 7 Sherwood Lane in Fairfield, NJ, NJ. Look for the tan, wood house.

• What types of animals do you treat?

  We are able to care for all small domestic pets such as cats and dogs, and exotic pets such as birds, rabbits, reptiles, and rodents.

• Where can I purchase my pet's prescription and food?

  You can buy all of the medications and specialty food your pet requires either at our online store or our in-house pharmacy.

• What are the fees associated with an emergency visit?

  We require a deposit payment is for all emergency examinations. After the team and doctors have examined your pet, we will give you an estimate for the cost of treatment to help you determine a treatment plan.

  For additional diagnostics, hospitalization, or surgery, we will require a deposit upfront with the payment due in full when your pet is discharged.

• Can you help with my pet insurance?

  Yes, we will be happy to help you fill out the insurance forms for your pet’s visit.

Pet Owner Resources

Below are a few helpful links for your animal companion's health.